FAQs

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FAQs 2017-07-06T15:40:26+00:00
Licence to Use 2017-07-06T15:23:08+00:00

A Licence to Use is granted for your images which is effective from the point that the relevant invoice has been paid in full. Permission to use images prior to payment in full can only be made by Andrew Butler – MassCommunication Ltd and this permission will be withdrawn if payment is not made in keeping with the terms of the invoice.

Who Owns The Copyright? 2017-07-06T15:23:11+00:00

With commissioned photography the photographer owns copyright and retains it unless otherwise agreed in writing. This allows us to protect our work and avoid abuse of your image.

We do grant a Licence to Use (see FAQ).

How Should I Prepare for a Headshot? 2016-05-28T12:07:59+00:00

The ideal start point is to be relaxed so get some good sleep and rest the night before. Allow time for the shoot, few people can hide the stress of looking like they want to be somewhere else. Ideally aim to arrive at the shoot relaxed and if possible try not to book something immediately afterwards, this may work against a relaxed shooting experience.

Do You Retouch The Photographs? 2017-07-06T15:23:14+00:00

Most of our photographs will have had some gentle hand retouching however we do not use any ‘glamour-portrait’ plugins. Our principal market is commercially focussed headshots; we aim to communicate the best in the sitter with honesty. Most people used to viewing headshots, such as casting agents, will see through a heavily retouched image immediately.

That said we will tidy up skin breakouts and the like with subtlety and expertise.

Do You Do Full Glamour Makeovers? 2016-05-28T11:58:01+00:00

We aim to bring out the best in people and do have high levels of retouching skills. Our approach is to record what exists in a sensitive and appealing way, so our approach is much more biased to the camera than the computer, after-all we like to think that people could be recognised by their headshots!

Should I Get My Hair Done? 2017-07-06T15:23:18+00:00

You will know what look you are most comfortable with. Men sometimes have a hair-cut the day before though for most hair-styles a bit of time between cut and shoot may offer a more relaxed look. Very short cropped hair may work benefit from a trim on the morning, though be sure to clear any trimmed hair before the shoot.

Sometimes women with longer hair have tried hair both down and clipped up offering sometimes startlingly differing looks in a single session. Feel comfortable to experiment on the shoot.

Returning to men, if you routinely shave do so and try to get a good tidy shave..

What Should I Wear to my Headshot Session? 2017-07-06T15:23:21+00:00

Simple works well, patterns can take over but rules can be broken.

A headshot will generally cover upper torso and head so in theory have one could wear a suit jacket and trainers. Headshots are going to be seen for a while so a ‘party’ shirt may look great but may not work over a period of time, we are aiming for people to recognise the face before the shirt. Necklines need to make sense when the image is cropped reasonably tight.

Ideally, shirts should be well ironed. Clients who want shirt – jacket – tie shots sometimes come with a plain white shirt a few ties and a jacket in a suit-bag. We may then do shirt not tie, shirt tie, shirt jacket and tie. This sounds simple but it’s surprising how many different looks can be achieved.

Feel free to discuss ideas before your headshot session though.

You Took Lots More Shots Than I Received, Can I Have Them? 2017-07-06T15:23:25+00:00

We shoot with an aim to provide an agreed amount of images. We shoot to RAW meaning that all images need to be processed before users are able to open them, working all of the useable images up would take a lot of time and push the price up. Also within most shoots particularly with people not used to being in front of a camera there will be a number of images that don’t work, whether it’s blink-blinks, unrelaxed expression. Our approach is to present a selection that the sitter will be comfortable with.

How Many Shots Will I Get? 2017-07-06T15:23:29+00:00

Every session is different and in truth most people who come to us say “I need a single shot for my _____ profile.” However we try to aim for 4-6 final images that are subtly different and suitable for a range of different uses.

Can You Do Group Sessions? 2017-07-06T15:23:32+00:00

We have on occasions shot large numbers of people at once; twenty people in a headshot queue? However a good headshot or portrait is a personal experience. Although some people may feel more comfortable with a friend close-by it is unlikely that the ideal lighting for one would be similar for the other. We can run a series of headshots, for example whilst visiting a company premises but our main service offer is a considered quality photographic session.

Do You Do Full Glamour Makeovers? 2015-12-09T14:46:02+00:00

We aim to bring out the best in people and do have high levels of retouching skills. Our approach is to record what exists in a sensitive and appealing way, so our approach is much more biased to the camera than the computer, after-all we like to think that people could be recognised by their headshots!

How Should I Prepare for a Headshot? 2015-12-09T14:38:06+00:00

The ideal start point is to be relaxed so get some good sleep and rest the night before. Allow time for the shoot, few people can hide the stress of looking like they want to be somewhere else.

What Do I Get For My Money? 2017-07-06T15:23:36+00:00

Time, skill, experience, financial investment, professionalism.

Although the shooting time with photography is frequently short, the setup – cleanup time is frequently longer. Most images are edited on the computer afterwards, one day’s shoot cane easily need a second day’s editing.

The skills that we bring with us have been developed over decades. These skills are constantly being updated with training and researching of ideas and approaches.

It’s not all about the camera but good cameras help, as do the lighting and modifiers, the stands and grips, the cases and weather protection. We use totally up to date computer gear and the most modern software. Our technology investment runs into tens of thousands of pounds and is ongoing. You benefit from this when you use us.

Being professionals we use professional services. We run as a VAT registered Limited company. We also have extensive insurance to protect both us and you.

I’ve Seen A Picture of Your’s, Can I Have a Hi-Res File? 2017-07-06T15:23:40+00:00

Probably not, it’s a bit like going into the Ferrari garage and saying, could I just take it because I like it?

Photography is our business, it’s what we sell. If we give it away we don’t have a business.

We do sell the rights to use images. We will ask what the intended use is and offer a price. We invoice immediately and ask for payment prior to the delivery of the file.

Can You Frame My Photos? 2017-07-06T15:23:43+00:00

At this point we don’t have in-house framing facilities for a number of reasons. Whereas with printing we liaise on your behalf with framing we routinely recommend a couple of small companies one in Exeter and one in Cornwall, we also have a company in Bristol who we are happy to recommend. Framing is a craft and a good framer will look at a print and make a number of suggestions about how to sensitively frame an image. These are the suppliers that we use, they offer a great service at a competitive price.

Can You Print My Photos? 2017-07-06T15:23:47+00:00

At this point we don’t have in-house printing facilities for a number of reasons. We routinely use a couple of companies one in Exeter and one in Bristol who have invested thousands in the up to date technology and have a good range of paper stock. Typically we will liaise on your behalf. This includes discussing the job with the printer, sourcing prices and delivering a suitable file. We will then ask you to call them and place the order and arrange collection.